Design-led Consulting

Don’t let this bullseye trick you, like most business models do. Although the rings seem to be starkly divided, they actually flow into each other smoothly. This is because everything we do is connected: some things take place in sequence, most occur simultaneously. But everything’s important. It’s all connected.

Growing and improving so that you can stay ahead of the competition and the changing marketplace requires transformation. You will need to change your business, your people, your processes, and your technology. That’s a lot of elements to juggle and each is equally important!

Our transformation consultants, service designers, and Salesforce consultants will be on hand as a single team to guide you through the process. We’re all in it together. We’re here to sharpen your digital and customer vision, help you create a financially sound plan, and eventually initiate real change. All of this will be done with our design-led approach. Success guaranteed! Proven to deliver quick results while simultaneously preparing your company and people for a more sustainable transformation.

Let's meet

Designing for better

We’re naturally curious, so expect to see us digging and rooting around things until we really understand your business challenge. We will do everything we can to understand your situation. And if our visions don’t align and things remain unclear, we simply won’t move forward until we get to the bottom of it. Although we are pioneers in applying design thinking and service design to technology, people are at the heart of what we do. As technology continues to evolve to meet new, complex challenges, we’re designing solutions that put people first. Each project follows the Discover, Design, Deliver journey. It’s like in our DNA, lust like the fact that we use an agile scrum approach to create speed, flexibility, and shared responsibility.

We look beyond the symptoms

We first investigate the origin of the problem. If a customer asks for technology, we don’t immediately resort to using a tool. Instead we ask: “What do you want to achieve?”

We break silos

By involving people from different business units and levels, we create shared responsibility. Each person gets to see and appreciate the others’ roles and how they interlink to create valuable results.

We co-create, visualize, move and play

When it comes to tools and techniques, we pull out all the stops to activate an open mindset and drive creativity. There is no standard approach that determines which tools, canvases, blueprints, or cycles we use. Instead, we work as a team to determine which direction to take.

When we say that we work together with our customers, we really mean it. We work as a single team, either at the customer’s location, in one of our Design Thinking Centres, or remotely. Achieving results is a joint effort. There is no ‘us’ vs. ‘them’. From start to finish, we use design thinking and in-depth industry and Salesforce knowledge to ensure a successful implementation of Salesforce and support the digital transformation. The constant factor is Discover, Design & Deliver. Every day, with every step we take. This isn’t a simple plan; it’s a mindset. We practise empathy so that we can really understand what’s going on, zooming out and zooming in while making prototypes. And then we start again until we reach our goal. This way of thinking and doing allows us to completely focus on the details without losing sight of the bigger picture.

Creating the solution

Drawing your vision

When it comes to tools and techniques, we pull out all the stops to activate an open mindset and drive creativity. There is no standard approach that determines which tools, canvases, blueprints, or cycles we use. Instead, we work as a team to determine which direction to take.

We help sharpen or design the end result. Having a clear customer or digital vision gives you the courage to jump out of your comfort zones and embark on an exciting adventure. This way, everyone aims for the same goal. The next challenge is to split the vision into an action plan. We help you prioritise the steps needed to draw up a feasible step-by-step plan. We then help you create a vision for digital transformation with the following core values:

  • Create value through customer focus
  • Digitalise processes to optimise business operations
  • Bring your data to life

Plan the Track

We map out the path by defining a useful and realistic step-by-step plan based on vision and value. We use maturity models at different levels to build, design, validate the roadmap with the current situation, discuss ambition, and maximise value creation. Always with the user and the customer in mind.

Install the kit

Our implementation is fast and agile so that we can realise our common goals within the discussed time and budget. From a simple, single-cloud Salesforce to complete multi-cloud implementations with complex integrations, we will be on hand to guide you through your digital transformation.

Aligning with the context

Creating happy faces

A solution that doesn’t elicit enthusiasm will fail. That’s why we consistently focus on involvement and experience to stimulate adoption. We ensure that the digital transformation is effective through well-guided changes and stakeholder and adoption management. This is how we make the real change possible.

Let's talk benefits

Our results are certain to deliver added (financial) value to our customers, to their business, and their clients. That’s why, for each project, we create a business case that provides insight into the potential offered by the digital transformation.

Involve all who matter

We involve all stakeholders and give them a wow-experience, breaking down silos, co-creating, and working as one. We ensure that the digital transformation is effective through well-managed change and stakeholder and adoption management.

Want to know more about our design-led consulting approach?

Our methods are never dogmatic. We are always pragmatic in combining the needs of people, the possibilities of technology, and the conditions for success. To make sure that every solution we create is still the right one halfway through the journey, we keep zooming in and out without losing sight of  the bigger picture. Want to know more about our design-led consulting approach? Contact Lars Klumpes now to discuss your specific situation over a good cup of coffee. We look forward to speaking with you!