Research report

Critical Capabilities for Configure, Price and Quote Application Suites

According to this Gartner report, “applications leaders should use the ratings in this report to identify a shortlist of vendors for deeper evaluation”.

We believe the key findings are:

  • “Leading CPQ solutions support the direct sales, reseller and customer self-service channels, and expose APIs to support channels that require a custom user interface (UI). Productized support for use cases that cross multiple channels is rare.
  • Several vendors enhanced their support for selling subscriptions since our last report. However, the products evaluated for this report have widely varying capabilities for selling complex subscriptions.
  • Visual configuration uptake grew rapidly in 2020. Gartner expects this trend to continue in 2021 as new standards such as WebGPU enable photorealistic 3D images.”

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Gartner, Critical Capabilities for Configure, Price and Quote Application Suites, 21 October 2021, Mark Lewis & Dayna Ford

Gartner does not endorse any vendor, product or service depicted in its research, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be constructed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

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