Insurance

Being a trusted advisor when insurance has become a commodity

The years of investing in digital transformation programmes have created a new reality. This has led to a need for getting financial advice that is reachable for everyone, everywhere on all devices. COVID-19 has accelerated the urgency of this new way of doing business. Insurance is all about mitigating risk, whether the risk is on a business or personal level. Customers and regulators expect Insurance companies to provide sustainable solutions that fit the risks that customers are able to take. We understand the challenges of the insurance industry and know how to solve them.
We can help you to:

Improve your combined ratio’s

The financial results on product level is under pressure due to low interest rates and existing business models. Existing platforms leave no room for flexibility, whereas a system that can be easily adjusted to changing needs or regulations saves time and money for true innovation. Smart self-service solutions further increase your margins.

Eliminate waste

Using Service Design to define the journey will create an integrated end-2-end view on delivering the right experience for the right moment in an automated way. Eliminate operational waste beating industry benchmark standards.

Build customer trust

In the face of economic uncertainty, a company’s trustworthiness matters even more than usual. As many customers are now concerned about their long-term financial situation, putting them first shows an honest and necessary concern for their long-term well being. Especially when many challenges have to be dealt with.

Achieve customer intimacy

In insurance, your customers expect no less than seamless communication and immediate action: digital claims management with instant fraud detection, STP insurance products, digital risk management advice tailored to specific needs and risks.  Keep customers close with personal, relevant and appropriate advice. How? By digitally transforming customer interactions into a personalized, on demand experiences, no matter the channel chosen for interaction

Answer to a changing market

More and more, the financial industry is moving from individual product based thinking to holistic Customer Life Cycle management. Making sure your customers know you are there for them. Digitizing your customer journey in a STP way will help you to do so in an efficient and effective manner.

Effective customer service

Digitization will help you gain the correct insights on what drives customer contact. Deal with bottlenecks that create questions and only allocate resources where personal attention is needed. With a modern CRM platform that supports intelligent automated workflows, the need for resources will be predictable and cost effective.

Attract talented employees

Automating and standardizing processes will help new employees achieve the right knowledge level more easily. Training employees in a digital, flexible and efficient manner will save time on the further development of your team(s) while still keeping a grip on progress and costs.

#thehowiswow

We are here to help you answering the needs of a changing market. To boost your customer-centricity and built trust, digitize your operations and bring your data to life. Blending deep industry knowledge with design-led Salesforce experience, we challenge you to reimagine the way you operate.
The Nextview how

Power to the people

01 Fully customer focused

The digital transformation to genuine customer centricity made easy, in an end-to-end experience, 100% satisfaction guaranteed. By putting you at the heart of our approach, we help you centering your customers and shape the future of your business.

› how

02 Design-led approach

More than just a technological transformation, digitizing changes the way you do business. We help you optimizing your processes, whilst keeping everyone on board. As a Platinum Salesforce partner, we know what we’re doing and we are doing it right.

› how

03 Remote but close

We care about you and use all our talent, experience & knowledge to fix your problems. To work and play hard together towards superior results, we create the perfect environments in our on- and offline Design Thinking Centers. Even if split by oceans, we’re 100% connected. Our customers are always close at heart.

› how

04 Always on top of things

Let us introduce you to the easy way to explore data and discover insights that help you shape the future of your business. Real-time, clear and consistent, with a 360 degree customer view, or even discovering the new world, unleashing the power of AI.

› how

05 One for all

Clear and consistent. One way of working across all your business units, enhancing productivity and great collaboration. Versatile in every way, standardized to make it easy adopting new developments. Lowering the administrative burden, empowering people and reducing mistakes.

› how

06 Think fast, move faster

Tomorrow start today. Sure, big steps require careful consideration. Expect us to fanatically start digging deep until we reach the core of your business. But we don’t see the need to write tenuous reports before starting to move. We’ll take this journey to full customer centricity. One step at a time, starting right now.

› how

The Nextview Design-Led Approach

All on board

01

Creating
the context

Understand current and design future state

02

Create
& validate

Design and build.

03

Make it
happen

Bring solutions to the business.

04

Accelerate

Embed the way of working into the business.

Virtual Design
Thinking Center

Learn everything about our step by step Design-Led approach

Key use cases

Positive impact that inspires