Royal HaskoningDHV

A climate-neutral future faster within reach with FastLane, built in Salesforce

According to research by the International Energy Agency, buildings are responsible for nearly 40% of energy-related CO2 emissions. These emissions must be reduced by 40% by 2030, posing a major challenge to property owners. Fortunately, companies like engineering firm Royal HaskoningDHV are dedicating themselves to making buildings more sustainable.

Royal HaskoningDHV works with property owners and managers  that have more than a thousand commercial and/or public buildings in their portfolios. This includes such organisations as municipalities, hospitals, and universities. In order to meet the demand for making large building portfolios more sustainable, the company has developed a unique, pioneering approach that makes buildings future-proof and lays a foundation for a greener future: the FastLane project. With FastLane’s focus on transparency, flexibility, and cooperation, Royal HaskoningDHV aims to reduce energy consumption and CO2 emissions 30% faster and in a more cost-effective manner.

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Challenge

Mapping the energy consumption of buildings and drawing up strategic sustainability plans used to be a manual process, resulting in numerous Excel and PowerPoint files, that was also time-consuming and prone to errors. This was exacerbated by the lack of integrative, collaborative approach taken by the property owners, consultants, contractors, and other players in the construction sector. This hampered the provision of information and caused delays, which in turn led to unnecessary costs. 

Solution

Phase 1: from manual to automated

Royal HaskoningDHV recognised that the working method could be more efficient and started looking at Salesforce for an automated and simplified way of working. After two months of intensive consultation, brainstorming, and whiteboarding, Salesforce partner Nextview presented a prototype based on Sales Cloud, Community Cloud, Salesforce Lightning Platform, and Heroku. This allowed data to be entered into Salesforce instead of Excel, for a much more modern approach to data entry that also gives users a better overview of the information that’s available.

Phase 2: smoother journey from A to Z

The next version enabled Royal HaskoningDHV to use the system to do calculations and compare data. Which of ten measures would be effective and which would not? This could now easily be compared in Salesforce, eliminating the previous manual calculations. Nextview also built an app on Heroku for energy transition scouts, allowing them to gather all of the information needed to create a reliable virtual model of their building. Advanced calculations can then be used to determine what the energy consumption of the building is and what may be a good solution. All these calculations were made by the experts themselves behind their desks, but now, they are part of an automated process that takes less time and produces better results.

Full transparency

With the FastLane application, Royal HaskoningDHV easily fills in all of a building’s data, along with its characteristics to which it can then link the respective measures. This generates a highly detailed plan and an informative dashboard. These dynamic dashboards based on Einstein Analytics allow employees, partners, and customers to find essential information, including the proposed measures, everything from double glazing in the gym to windmills on a building roof.

Results

  • Much shorter decision-making processes as insights can be updated on-the-go in the community cloud
  • More accurate Einstein dashboards that can be shared with customers, who  can then easily check and communicate what data or insights are missing
  • Greater transparency, reducing the amount of time and effort required for operations and increasing trust and impact
  • More time for building customer relationships, as experts and sales advisors no longer have to focus on statistics and figures
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What's next?

Nextview started working on a piece of automation that they successfully delivered. However, the collaboration didn’t stop there. As a strategic partner, the party also discussed a new business model – a valuable and distinctive business model in which Royal HaskoningDHV does not stop giving advice, but also takes responsibility for the advice and implementation. Royal HaskoningDHV is currently experimenting with this approach with various clients.

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