Stef van den Oever – Practice Lead Customer Service at Nextview
Marko Kiers – VP Service Cloud EMEA North at Salesforce
Maarten Klapwijk – Director Zorgcentrales at Incluzio
Human-Centric Service is about putting the customer first. Sounds easy and we all do that, don’t we? In practice, that doesn’t always turn out to be easy. The expert panel discusses the bumps that someone encounters and how you can best think from the customer’s point of view. On top of that, they also discuss which technological functionalities can best support this.