Service Innovation Workshop
Date: 16 September, 2021
Time: 10.00 – 12.00 hrs
Please fill in the contact form below and register for the workshop!
Nextview’s Service Innovation Roadmap workshop is a great way to get inspired on what your next steps in improving your Customer Experience can be. During this two-hour virtual workshop you will collaborate with other professionals in the industry on defining your ‘Offer You Can’t Refuse’.
- Maturity Analysis
- Understanding the Customer Journey
- Customer Compass
- Visualising customer needs to get the entire organisation on board with your CX vision
- The offer you can’t refuse
- Based on Steven van Belleghem’s book
- Improving customer touch points
- Creating a partner for life
Who should Sign Up?
- Customer Service / CX Professionals / Customer Contact Center Managers
- Bringing people together from different customers for inspiration