Nextview Workshops

Service Innovation Workshop

Date: 16 September, 2021

Time: 10.00 – 12.00 hrs

Please fill in the contact form below and register for the workshop!

Nextview’s Service Innovation Roadmap workshop is a great way to get inspired on what your next steps in improving your Customer Experience can be. During this two-hour virtual workshop you will collaborate with other professionals in the industry on defining your ‘Offer You Can’t Refuse’.

Agenda:

  1. Maturity Analysis
    • Understanding the Customer Journey
    •  Metrics
    • Culture
    • Governance
  2. Customer Compass
    • Visualising customer needs to get the entire organisation on board with your CX vision
  3. The offer you can’t refuse 
    • Based on Steven van Belleghem’s book
    • Improving customer touch points 
    • Creating a partner for life

Who should Sign Up?

  • Customer Service / CX Professionals / Customer Contact Center Managers
  • Bringing people together from different customers for inspiration