Service Innovation Roadmap

Develop a vision on Service Innovation and turn this into a concrete plan

Contact us

01. What we will do

  • Speak with selected group of stakeholders like Customer Service Manager, Team Leads, Agents and Customers
  • Help develop a vision on Service Innovation
  • Map your vision to your situation
  • Build a global roadmap of Service Innovation

02. Customer Value

  • Get an external view by Customer Service transformation experts on your situation
  • Translate vision to concrete steps
  • Determine how technology supports your Service Innovation roadmap

03. Deliverables

  • Service Innovation Roadmap with three epics described over the axes: People, Business & Technology
  • Rough Order of Magnitude for developing the first step in your roadmap

Required investment

€ 5.000

(40 hours @ €125/h)

Want to know more about Service Innovation Roadmap?

Contact us now to discuss your specific situation over a cup of coffee. We’re happy to help you!

Contact us