Complex CRM Solutions

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Looking for a complex CRM solution for marketing and sales with multichannel options that requires business transformation, integration with back office systems, and customer analytics? Look no further: Salesforce’s clouds will help you out.

We support you in your digital transformation

Do you want to discover all the ins and outs and possibilities of the Salesforce platform? That’s what we like to hear! From strategy to execution: we’ll support you by utilizing all the elements of our design-led approach. Think of vision, roadmap, business case, implementation, and change and adoption management.

Optimise your business with a multi-cloud Salesforce implementation

A digital transformation using a multi-cloud Salesforce implementation is a great way to optimise your business, placing the customer at the centre and getting real value out of your data. The elements below will also support you in gaining a competitive advantage!

Vision

CRM and CX have a growing impact on your organisation and provide a competitive advantage and satisfied customers. Successful digital transformations start with an eye for your needs and a clear ambition for the future – and this is exactly what our design-led consultancy approach focuses on. Together with the right stakeholders, we outline a future-proof customer journey that fits your business strategy. We challenge, inspire, ask questions, and, together with you, form a picture of the future. As your inspiration gradually takes form, we’ll translate it into concrete goals. Goals with which you will shape your vision: a first important step towards digital transformation.

Roadmap

Starting with this vision, we’ll help you to shape the roadmap: what goals do you want to achieve and what can we do tomorrow, this month, and the rest of the year? We use maturity models on different levels to build the roadmap, to validate the current situation, and to maximise value creation—always with the user and the customer in mind. The maturity models also help to determine a logical sequence of development from a technological perspective.

Architecture

As soon as the project kicks off, we’ll guide you in designing a future-proof architecture. Our goal is to design a solution that meets your current requirements, but which is also flexible, scalable, and adaptable enough to meet future needs. We start with the current IT landscape and then develop the target architecture based on the future vision and roadmap.

Our agile approach

Fast results with a clear vision in mind: that’s what our agile approach is all about. We continuously match the roadmap with the circumstances and new customer and user insights in order to arrive at the optimal process together.

Focus on change and adoption

Our design-led consulting approach is a continuous process of change and adoption, from the first visioning workshop to the final rollout. Engaging, challenging, and inspiring users and customers throughout the entire process leads to adoption. With a focus on human-centred design and multi-level stakeholder management, we bring digital transformations to life.

Want to know more about complex CRM solutions?

Are you ready to offer your customers a more personalised service? Contact Lars Klumpes now to discuss your specific situation over a cup of coffee. We’re happy to help you!