According to a study by the University of Michigan, customers in communities spend 19% more than customers who are not engaged. This is a good example demonstrating the added value of Salesforce Community Cloud. With the online social platform, you connect customers, partners, and employees and share relevant data with specific Community Cloud users. This makes it easy for them to find answers to questions through self-service, keep their own (and your) data up to date, and contact you if they need help.
Benefit from self-service on your terms
Combine your Community Cloud with Service Cloud and you’ll have access to several personalised support options. This relieves your agents of handling frequently asked questions or requests. You can also easily extend Salesforce to your portal to integrate directly with your business processes, so that customers can easily connect to what they need. Checking an account? Paying an invoice? Booking a service appointment? It’s all possible.
Use customisable templates and branding
Within Community Cloud, there are different templates available for different types of portals, so that you too can easily set up a community. Are you looking for a community template that serves as customer service, or do you want to design your own community with pre-built solutions? Easily adapt the templates to your corporate identity and personalise content depending on the ‘user type’, as one type of partner or customer may get more out of a certain experience than another. In addition, all community pages are optimised for mobile use, making it easy to connect with customers on the go.
Want to know more about Community Cloud?
Curious how Community Cloud can drastically improve engagement with partners, customers, and employees? Contact Lars Klumpes now to discuss your specific situation over a cup of coffee. We’re happy to help you!