Salesforce Field Service Lightning

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Field Service Lightning (FSL) is one of the most recent additions to the Salesforce suite. This unprecedentedly powerful solution enables optimised service planning and digital support for your teams on the road. FSL also helps you to take the step towards a human-centric approach with a single combined and connected customer image. Implement FSL as an add-on to your current Service Cloud, or as a separate tool.

Get the best out of your field service

Perfect insight into customer data enables your service team to work more efficiently and be better prepared. Give field staff all the essential information with Field Service Lightning from Salesforce. Provide a wealth of knowledge that will help the team make every service appointment a success.

Predict work activities with Field Service Lightning

Predictive maintenance becomes the new standard. Optimise planning through the combination of artificial intelligence (AI) and smart sensors. The installations monitor themselves and take action before you even realise that maintenance is required. The result: less downtime, fewer production stops, lower maintenance costs, and higher yields.

Not just for the techies

Although field service may be mainly associated with technical objectives, FSL can be used flexibly between different teams. Strengthen collaboration between teams working in the office and colleagues on the road, and even take non-human resources with you. For example, we deployed Field Service Lightning for one of our customers to optimise the planning of the account managers in the field. As a result, they now plan 10% more appointments with 40% less FTE.

Experience full freedom with Field Service Lightning

Field Service Lightning is available for iOS and Android, making it the ideal online assistant when you’re on the go. Access to calendars, travel times, and knowledge are available at all times, wherever you are. Expand with the Lightning Flow process automation tool to send automated real-time updates to customers or colleagues.

Automated planning optimisation

Automatically adjust schedules with FSL’s state-of-the-art scheduling optimisation. Utilizing AI helps to perfectly match objectives and planning, whatever your objective: from reducing overtime to taking care of as many service appointments as possible in one day.

Ready for the next step?

Brainstorm with our specialists about Salesforce Field Service Lightning. We’ll discuss your specific situation over a cup of coffee. We’re happy to help!