The Vonage Contact Center (NewVoiceMedia) is a leading provider of cloud contact centre software for Salesforce. With this contact centre solution software, you connect your agents directly with prospects and customers via telephone, email, and social channels. Take advantage of features such as CTI, IVR, ACD, click-to-dial, call recording, call routing, voice analysis, and automatic logging.
Create the best customer experience
This solution enables you to deliver the best customer experience: from routing with every Salesforce object to finding the right CRM data. Agents, administrators, and managers will never have to synchronise between applications or switch apps. As a result, service teams increase CSAT statistics and sales teams are more productive and will be calling even more than before.
The benefits of NewVoiceMedia
- Clear call quality: benefit from our carefully designed network. We’ve invested in global voice infrastructure that makes every call very clear.
- Reliable: never miss another call: count on 99.999% availability. Tests start every 7-8 seconds and run 24/7.
- Global reach: perhaps your agents are scattered over 60 countries. This is why NewVoiceMedia also offers Global Voice Assurance. This ensures excellent call quality as you use the local telephony infrastructure.
Want to know more about NewVoiceMedia?
Are you ready to fully optimise your telephony integration and curious what value we can offer you? Contact us now to discuss your specific situation over a cup of coffee. We’re happy to help you!