Cutting through the noise on Agentforce with Nextview

What’s Really Working Today:
In recent months, Nextview Consulting brought Agentforce to life with multiple customers—designing and delivering AI Agents for Sales, Service, and Field Service.
In this valuable 25 minute video, we go beyond the hype and focus on what truly works.
Agentforce Nextview

Luuk Martens, Practice Director Data, Analytics & AI, and Pieter Hendrikx, Director Solution Engineering, share hands-on insights in a digestible, no-fluff format.

Topics include:

🔍 The State of AI Today – What’s real, what’s noise, and how to tell the difference.

🤖 Agentforce: Humans + Agents Scaling Business – Driving efficiency through collaboration.

🌍 Real-World Impact – Lessons from three Salesforce Agentforce implementations:

  1. 📈 A Sales Agent that eliminates admin, generates meeting summaries in Salesforce, captures insights, and automates follow-ups.
     
  2. 🌐 A Support Agent fluent in five languages, resolving issues using knowledge articles—enabling global scale without building new support teams.
     
  3. 🔧 A Field Service Agent that checks work order completeness before dispatch, reaching out to customers to correct missing info—cutting failed visits and boosting efficiency.

🧩 Wrap-Up: Proof Over Promises – What these three tangible use cases reveal about the real potential (and current limitations) of Agentforce.

If you'd like to learn more about how Agentforce can support your organisation following our session or you'd like to speak to Nextview's experts about how to get started please visit our Agentforce Accelerator Studio or register for a complimentary Agentforce Use Case Discovery Session.