Service Innovation Roadmap
Nextview Accelerators
Develop a vision on Service Innovation and turn this into a concrete plan.
What we
will do
- Speak with selected group of stakeholders like Customer Service Manager, Team Leads, Agents and Customers
- Help develop a vision on Service Innovation
- Map your vision to your situation
- Build a global roadmap of Service Innovation
Customer Value
- Get an external view by Customer Service transformation experts on your situation
- Translate vision to concrete steps
- Determine how technology supports your Service Innovation roadmap
Deliverables
- Service Innovation Roadmap with three epics described over the axes: People, Business & Technology
- Rough Order of Magnitude for developing the first step in your roadmap
Experts
