Field Service
Salesforce Expertise
Expert
Field Service (FS) is one of the most recent additions to the Salesforce suite. This unprecedentedly powerful solution enables optimised service planning and digital support for your teams on the road. FS also helps you take the step towards a human-centric approach with a single combined and connected customer image. Implement FS as an add-on to your current Service Cloud or as a separate tool.
Get the best
out of your
field service
- Give field staff all the essential information with Field Service from Salesforce.
- Perfect insight into customer data enables your service team to work more efficiently and be better prepared.
- Provide a wealth of knowledge that will help the team make every service appointment a success.
Predict
work
activities
- Predictive maintenance becomes the new standard. Optimise planning through the combination of artificial intelligence (AI) and smart sensors.
- The installations monitor themselves and take action before you even realise that maintenance is required.
- The result: less downtime, fewer production stops, lower maintenance costs and higher yields.
Not just
for the techies
- Although field service may be mainly associated with technical objectives, FS can be used flexibly between different teams.
- Strengthen collaboration between teams working in the office and colleagues on the road and even take non-human resources with you.
Experience
full freedom
- Field Service is available for iOS and Android, making it the ideal online assistant when you’re on the go. Access to calendars, travel times and knowledge are available at all times, wherever you are.
- Expand with the Lightning Flow process automation tool to send automated real-time updates to customers or colleagues.
Automated
planning
optimisation
- Automatically adjust schedules with FS’s state-of-the-art scheduling optimisation.
- Utilizing AI helps to perfectly match objectives and planning, whatever your objective: from reducing overtime to taking care of as many service appointments as possible in one day.
Experts
