Salesforce Customer 360

Build a
foundation
for success

• The Salesforce Customer 360 is a secure and scalable foundation for all Salesforce products and services. This environment matches and connects Salesforce Sales Cloud, Service Cloud, and other clouds and solutions with individual business needs. 
• It also provides you with an app development platform, so your customers and employees can take full advantage of the Salesforce Customer 360 for an integrated and connected experience.

With Salesforce Customer 360:

• Develop your applications with clicks or code
• Shorten your time-to-market for each application
• Digitise and automate every business process
• Integrate and connect to anything

Take advantage
of mobile-friendly
features

Deploy proprietary mobile apps for your users via the Salesforce1 mobile app or the mobile SDK. With Salesforce1 Mobile, everything you create or customise in Customer 360 is instantly available on users’ Android or iOS devices. Developers can also use the mobile SDK to build custom mobile apps.

• Empower your customers and employees with a solution you can use on any device.
• Build mobile Salesforce apps for every employee to connect a linked workforce and increase productivity.
• Improve employee productivity by building apps with low code.

Create flows
with the
Flow Builder

• With the new Flow Builder, you improve the user experience and increase business agility – whether it’s via desktop, mobile, a customer community, or an external website.
• Use flows to design business logic with point-and-click builders;Automate between connected systems;mbed visual workflows.

Safe from
the start

• Salesforce Custome 360 includes ready-to-use security features that handle user authentication. 
• Profiles, sharing rules, authorisation sets, and role hierarchies give you precise control over how data is shared between your users.
• In addition, Salesforce Shield includes a set of premium integrated services that encrypt sensitive information, monitor user access and monitor data history over the past ten years.

Take an 
extra step
with code

• If you’re looking for customisation, you can write your own code that runs on the Lightning Platform with Apex, a highly typed, object-oriented programming language. 
• Build powerful business logic, create custom triggers and even execute asynchronous calls that run in a separate thread. 
• With Lightning Web Components, you can create fully customized user experiences to adapt to the specific needs of your business.

Integrate
using
powerful
APIs

• Use REST or SOAP APIs to access, modify, and report on your organisation’s data and to create notifications when it changes. 
• Update your data model programmatically with our Metadata API and receive real-time notifications when data changes with the Platform Streaming API.
• Add Mulesoft Anypoint Platform as integration and API management using standard connectors or build your own customised connector to integrate with any system.

Take it
further
with Heroku

• Heroku is a flexible platform to expand your Salesforce environment. Build custom apps in the language of your choice and integrate them seamlessly with your business on Salesforce. 
• Use Heroku to process heavy calculations, build custom apps on top of your Salesforce data, or integrate with your other systems.