Customer case
Hiltermann Lease: Streamlining Operations and Enhancing Customer Experience using Marketing Cloud, Service Cloud and Managed Services
Hiltermann Lease is a leading leasing company offering operational, financial, and equipment leasing services under one roof. They pride themselves on providing personalized solutions to their clients, catering to businesses with large fleets as well as those who only require a few vehicles or equipment. With rapid growth, Hiltermann Lease identified the need to improve their speed, throughput, and customer service by streamlining their processes and gaining better visibility into their operations.
“Partnering with Nextview has been instrumental in the successful implementation of Salesforce for our organization. Their expertise, dedication, and customer-centric approach have made a significant impact on our ability to better serve our clients and streamline our operations.”
- Petra Jansen op de Haar - COO Hiltermann Lease
Tackling Inefficiencies, Communication Barriers and unclear insights
Hiltermann Lease was experiencing challenges in managing their diverse leasing operations and maintaining efficient communication with partners and clients, while missing clear collective insights. With multiple workflows and systems being used across different departments, the company needed a unified solution to enhance efficiency, automate processes, and ultimately improve customer experience.
Harnessing the Power of Salesforce to Drive Success
Hiltermann Lease partnered with Nextview Consulting to implement Salesforce, a comprehensive CRM solution that could cater to their unique needs. The project involved creating a service blueprint, a visual representation of the customer journey and internal processes. This approach allowed both teams to identify key areas of focus and optimize the implementation of Salesforce.
“Working with Hiltermann Lease has been a rewarding experience. Their commitment to customer satisfaction and continuous improvement aligns with our values at Nextview. We are proud to have played a role in streamlining their operations and enhancing their customer experience through the Salesforce implementation.”
- Frodo Jansen - Salesforce UX/Service Designer Nextview Consulting
Key Results:
- Improved Customer and Employee Perspectives:
With Salesforce, Hiltermann Lease now has a centralized platform that offers a comprehensive view of customer data. This allows employees to easily access information and better understand the needs of their clients. - Automated Processes:
Nextview helped Hiltermann Lease identify processes that could be automated, such as the provisioning of login balances and repayment schedules. This led to significant time savings, allowing employees to focus on building and expanding client relationships. - Enhanced Collaboration and Efficiency:
With a unified system in place, employees can now easily track the status of requests and changes, as well as view previous correspondence between clients and colleagues. This improved visibility allows for better and faster communication with clients. - Design Led Application Managed Services:
Nextview continues to provide managed services to Hiltermann Lease, ensuring smooth operations and providing valuable advice on further improvements.
“Being a product owner during the Salesforce implementation with Nextview has been an exciting journey. Seeing the positive impact on our team's efficiency and the enhanced customer experience has been truly rewarding. Salesforce has transformed the way we interact with our clients and manage our processes.”
- Milou Mijnster - Product Owner Salesforce Hiltermann Lease
Continued Success and Innovation for Hiltermann Lease
The partnership between Hiltermann Lease and Nextview Consulting has resulted in a seamless Salesforce implementation that caters to the company's unique needs. With improved visibility, streamlined processes, and enhanced customer experience, Hiltermann Lease is well-equipped to continue its rapid growth and maintain its position as a leading leasing company.
