Customer case
Optimizing Swiss Sense’s IT Operations and reducing costs using Nextview’s Managed Services
Swiss Sense, a leading provider of high-quality bedding and sleep accessories, partnered with Nextview Consulting to explore ways to optimize their IT operations during a challenging economic climate. As a leading European Salesforce Boutique, Nextview's managed services offered Swiss Sense an opportunity to enhance their IT landscape and streamline their Salesforce department through a tailored package.
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- John Doe - COO/CMO Swiss Sense
Enabling Swiss Sense to fully focus on what they do best
Swiss Sense needed to evolve their IT landscape in response to market changes and their strategic vision. They aimed to outsource IT departments, as their primary focus is creating perfect bed and sleep solutions for customers rather than doing IT operations. Swiss Sense approached Nextview with the goal of not only managing but also advising and optimizing their Salesforce solutions.
Creating the context
Nextview Consulting's approach is rooted in close collaboration, deep understanding of the client's business, industry, and Salesforce, and empathizing with all stakeholders. During the "Creating the Context" phase, we thoroughly investigate Swiss Sense's needs, employing a range of tools and techniques to define the problem and envision the ideal future state.
By involving employees from various business units and co-creating tailored solutions, Nextview's Managed Services team designed a customized package that addressed Swiss Sense's unique challenges. This includes ensuring shared responsibility and seamless adoption of the solutions for an enhanced experience for both employees and customers.
Delivering a Managed Services package tailored to Swiss Sense’s specific needs
Nextview Consulting's Managed Services package for Swiss Sense included:
- Incident management
- Continuous improvements aligned with Salesforce releases
- End-to-end monitoring to prevent and mitigate disruptions
- System management, including backup and restore, and user management
- Taylored standby services
- Integration of systems to register incidents and change requests
- Allocation of 4 Salesforce experts for dedicated support
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- John Doe - COO/CMO Swiss Sense
Designing better business using Managed Services
Nextview Consulting's Managed Services has delivered significant results for Swiss Sense:
- Ensured business continuity with the right level of knowledge and expertise
- Shortened SLA on incident resolution
- Improved Salesforce adoption with guaranteed support
- Streamlined incident response, with some levels as short as 30 minutes
- Reduced total cost of ownership, leading to increased cost efficiency
Ensuring the highest level of IT support and service
Swiss Sense's collaboration with Nextview Consulting's Managed Services has led to optimized IT operations, enhanced Salesforce support, and cost reductions. By leveraging Nextview's expertise, Swiss Sense can now focus on their core business while ensuring the highest level of IT support and service. This partnership demonstrates the value of managed services in driving business efficiency and operational excellence.
