Salesforce awards Nextview with highest status for Service Cloud and Field Service expertise

Amsterdam / Frankfurt – December 7, 2020 – Nextview, the leading Salesforce Platinum Consulting Partner with presence in the Netherlands and Germany, announces it has been awarded with Salesforce Service Cloud Expert status. With this award, which consists of specialisations in Service Cloud, Field Service and Digital Engagement, Nextview is the first Benelux boutique Salesforce consulting partner who has achieved this level of recognition on the Salesforce AppExchange. 

Excellence in Customer Service & Field Service projects

Salesforce, the global leading software-company in CRM and Customer Service solutions, continuously evaluates the partner ecosystem, tracking knowledge, experience on successfully delivered projects and the customer satisfaction of each of their implementation partners. Only those partners with a high number of certified professionals, a strong and diverse number of projects and a high customer satisfaction rating qualify for the Expert Navigator status. Nextview has been awarded with the Service Cloud Expert status because of their excellence on Service Cloud projects, specifically in the areas of Service Cloud, Field Service and Digital Engagement.

Marko Kiers, RVP Service Cloud EMEA North at Salesforce – “We’re excited that Nextview has received the Service Cloud Expert status. Clearly great customer service is becoming one of the main drivers of great customer experience. With this status within the Salesforce Partner Navigator Program, Nextview is extremely well equipped to ride the wave of this change. Nextview’s impressive focus on customer service projects and knowledge development in this space will enable them to help our joint customers to deliver a great customer experience.”  

First boutique partner in Benelux 

Nextview is the first boutique partner in the Benelux region to achieve the highest level of excellence. Nextview has delivered successful Salesforce Service Cloud projects for customers like Swiss Sense, LeasePlan Corporation, VvAA, Iddink Group and Pentair. Stef van den Oever, Practice Manager – “We see an accelerating growth in customer expectations when it comes to Customer Service. At Nextview, we combine our human centered Design-Led Approach with the  innovation platform of Salesforce to help customers deliver true meaningful customer experiences. We are very proud to be recognized for our excellence in these projects by Salesforce with the Service Cloud Expert status.” 

Joey Janssen, Director Customer Experience at Swiss Sense – “Nextview’s Salesforce Service Cloud knowledge in combination with their affinity with Customer Service has been crucial for our Digital Transformation for the Customer Service department. More recently, their expertise has helped us enable store employees to actively participate in our Customer Service approach and deliver a truly Omnichannel service experience to our customers.” 

Investing ahead of the curve 

Nextview received a strategic investment from Salesforce Ventures earlier this year. With this investment Netview has been able to invest in strategic competencies while also broadening its footprint in the European market. Huub Waterval, CEO Nextview – “This year has been fenomenal, during challenging times we have managed to successfully expand into the German market and to become leading in important competence areas such as  Service Cloud and Field Service, but also in Einstein Analytics where we were also the first to achieve the highest status. I am really proud of our team and the great work that they have been doing for our customers.”

About Salesforce Service Cloud 

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Salesforce based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices. Service Cloud can ‘listen’ and respond to customers across a variety of social platforms and automatically route cases to the appropriate agent. Social customer service is integrated with the Salesforce Customer Success Platform, which enables the social team to gather a comprehensive picture of the customer to inform responses.