Customer Service Capabilities & Maturity Assessment
Date: On request
Location: Design Thinking Center / Remote
Session duration: 2,5 hours
Is the cost level of your customer support organization under pressure? Do you see a potential decline in customer retention? Is the number of customer support requests increasing whilst you’re having challenges to manage staff turnover due to a stressful working environment?
Do your customers give you negative feedback about response times and limited ability to actually reach you? Are you getting stressed out when you see cutting-edge capabilities like generative AI, live chat and messaging platforms and don’t know where to start?
If the above topics are relevant to you, we have the perfect offer for you. Experts from the Nextview Advisory practice provide you the opportunity for a free Customer Service Maturity & Capabilities assessment in which you can validate your customer service capabilities against industry standards and best practices.
We provide you with the opportunity to rate relevant capabilities on maturity level to get a good understanding of where you are today versus what would be required to develop and progress into the next maturity level per customer service capability.
This assessment will help you to benchmark your performance against the industry standard and will provide valuable input for prioritizing the development of your customer service capabilities.
Agenda:
- Introduction of the Nextview Customer Service Capability Assessment
- Introducing the industry benchmark for Customer Service capabilities including functions, KPI’s and best practices
- Reviewing and scoring of capability maturity levels against the benchmark
- Prioritizing capabilities based on business value versus effort
Register today!
Book a personalized Nextview Customer Service Capability Assessment!
