Service Innovation Workshop
Date: On request
Location: Design Thinking Center Amsterdam
Nextview’s Service Innovation Roadmap workshop is a great way to get inspired on what your next steps in improving your Customer Experience can be. During this two-hour virtual workshop you will collaborate with other professionals in the industry on defining your ‘Offer You Can’t Refuse’.
Topics:
In this workshop we will help you take a step back and look at your organization’s readiness for delivering great experiences as well as what your customers expect while engaging with you. Working together with professionals from other organizations allows to learn from each other’s best practices and occasionally take the role customer when validating approaches and ideas.
- Introductions & looking back at the last time you had a WOW experience
- Collaborating with other professionals on:
- CX Maturity Analysis – How future-proof is your current CX approach?
- Customer Compass – What do your customers need in your engagement?
- The Offer You Can’t Refuse – Based on Steven van Belleghem’s book, defining the offer your customers simply can’t refuse
- Joint report-out, what souvenirs are we taking back to our organizations?
Who should join this workshop?
- Customer Service Managers
- Customer Experience Professionals
- Customer Contact Center Managers
Register together with your colleagues!
Want to get inspired on your next steps in improving your Customer Experience?
